Create an Account Using a Desktop

Important Note

  • The primary account holder will be the first user created on the account and should always be an adult. If setting up a family account, create a "parent" first before you add a child user to the account.



1. On the Public View, click Log In/Create Account


2. Select Create Your Account 


3. Fill in Account Holder fields. account holder

  • Basics: 
    • Name (Required): Provide first, middle, and last name
    • Date of Birth (Required): Add your birth date
    • Gender: Specify gender
  • Contact Info:
    • Phone 1-3: Enter phone number, type of phone, and the mobile carrier
      • Note: If listing a cell phone number, you must select the mobile carrier if you wish to receive text message notifications.
    • Email Preferences: Click Add Email to enter an email address and set email notification preferences
    • Emergency Contacts: Add emergency contacts for the user
  • Address:
    • Address Line 1-2 (Required): Add your address
    • City, State, Zip: Enter the zip code, city, and state
    • Country (Required): Select the correct country
    • County: Enter the residential county or parish
  • Account Settings:
    • Primary Email (Required): Enter your email address, this will be the username that you will use to sign in to your account
    • Password (Required): Create and confirm a password
      • Note: Passwords must be at least 8 characters long and contain characters from at least 3 of the following categories:
        • Lowercase letters
        • Uppercase letters
        • Numbers
        • Special characters

4. Click Next Step: Other Account Members 

other account members

5. If needed, click Add Account Member to add additional users to the account 

add account member

6. Enter their information 

new user info

7. Click Save & Close to complete the account setup